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Obligations:
Kforce has a customer that is looking for a Service Desk, Technician I in Miami, Florida (FL). Position Objective: IT Support Representative will give IT backing to all Our customer areas, just as remote clients. This position is liable for the general assist work area with supporting of nearby and field innovation clients. Fundamental Duties and Responsibilities:
Give remote assist work area with supporting by means of telephone as well as face to face utilizing our inward ticketing framework for issues identified with work area programming, equipment, and peripherals
First purpose of contact for all inbound customer calls and passes to the Help Desk
Keep in touch and open correspondence with customers until an issue has been settled
Work inside the organization ticketing framework to make nitty gritty work logs and specialized documentation
Triage and raise complex issues properly to Tier 2/3/4 help
Remotely give equipment and programming support, including establishment of new programming and updates when required, over totally upheld locales
Furnish director with standard reports on regular issues experienced and recognize conceivable long haul issues
Prerequisites:
Comprehension of the association's objectives and targets
Self-roused and coordinated
Sharp tender loving care
Logical and critical thinking capacities
Capacity to viably organize and execute undertakings in a high-pressure condition
Experience working in a group situated, cooperative condition
Capacity to work freely and demand bolster when fitting and important
Work Conditions:
Available to come in to work help work area revolution (multi week out of each month). May change dependent on organization need
Capacity to venture out to client destinations as fundamental, both nearby and out-of-state (under 10%)
Ability of hands and fingers to work a PC console, mouse, hand and force devices, and to deal with other PC parts
Lifting and shipping of substantial to decently overwhelming items, for example, PCs and peripherals
Kforce is an Equal Opportunity/Affirmative Action Employer. Every certified candidate will get thought for work regardless of race, shading, religion, sex, pregnancy, sexual direction, sex personality, national root, age, secured veteran status, or inability status.
Obligations:
Kforce has a customer that is looking for a Service Desk, Technician I in Miami, Florida (FL). Position Objective: IT Support Representative will give IT backing to all Our customer areas, just as remote clients. This position is liable for the general assist work area with supporting of nearby and field innovation clients. Fundamental Duties and Responsibilities:
Give remote assist work area with supporting by means of telephone as well as face to face utilizing our inward ticketing framework for issues identified with work area programming, equipment, and peripherals
First purpose of contact for all inbound customer calls and passes to the Help Desk
Keep in touch and open correspondence with customers until an issue has been settled
Work inside the organization ticketing framework to make nitty gritty work logs and specialized documentation
Triage and raise complex issues properly to Tier 2/3/4 help
Remotely give equipment and programming support, including establishment of new programming and updates when required, over totally upheld locales
Furnish director with standard reports on regular issues experienced and recognize conceivable long haul issues
Prerequisites:
Comprehension of the association's objectives and targets
Self-roused and coordinated
Sharp tender loving care
Logical and critical thinking capacities
Capacity to viably organize and execute undertakings in a high-pressure condition
Experience working in a group situated, cooperative condition
Capacity to work freely and demand bolster when fitting and important
Work Conditions:
Available to come in to work help work area revolution (multi week out of each month). May change dependent on organization need
Capacity to venture out to client destinations as fundamental, both nearby and out-of-state (under 10%)
Ability of hands and fingers to work a PC console, mouse, hand and force devices, and to deal with other PC parts
Lifting and shipping of substantial to decently overwhelming items, for example, PCs and peripherals
Kforce is an Equal Opportunity/Affirmative Action Employer. Every certified candidate will get thought for work regardless of race, shading, religion, sex, pregnancy, sexual direction, sex personality, national root, age, secured veteran status, or inability status.
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